sogbet Privacy Policy

sogbet ("sogbet," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the sogbet online gaming platform at sogbet.app. This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all personal data collected by sogbet through the sogbet.app website, any mobile-optimized interfaces, customer support channels, and any other touchpoints through which you interact with sogbet. It covers how we collect, use, store, share, and protect your personal information, and it explains the rights you have as a data subject under Philippine law.

By registering a sogbet account, accessing the platform, or otherwise providing your personal data to sogbet, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please do not use the sogbet platform.

sogbet collects personal data from you in several ways: directly when you register and use the platform, automatically through your device and browser as you interact with sogbet, and occasionally from third-party verification and payment service providers. The categories of personal data we collect include the following:

sogbet does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive data — such as government ID numbers — is collected, it is handled with heightened security controls and access restrictions.

sogbet uses the personal data we collect for specific, legitimate purposes directly related to operating the sogbet platform and fulfilling our obligations to you as a player and to the relevant Philippine regulatory authorities. We do not use your data for purposes beyond those described in this Privacy Policy without first obtaining your consent.

• Account Management: To create, maintain, and manage your sogbet player account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Payment Processing: To process deposits and withdrawals through GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment channels. Financial data is shared with payment processors solely for this purpose.
• Identity Verification (KYC): To verify your age (21+ requirement under PAGCOR regulations), identity, and residential address as required by Philippine gaming and anti-money laundering laws.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, the Philippine Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and any other applicable Philippine laws and regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the sogbet platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, apply deposit and loss limits, and provide responsible gaming tools to players who need them.
• Customer Support: To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance through sogbet's live chat and email support channels.
• Platform Improvement: To analyze aggregated, anonymized usage data to improve sogbet's games, features, user interface, and overall platform performance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications. You may opt out at any time through your account settings.

Under the Philippine Data Privacy Act of 2012, sogbet is required to have a lawful basis for processing your personal data. Depending on the specific processing activity, sogbet relies on one or more of the following legal bases:

• Contractual Necessity: Processing your identity data, contact data, and financial data is necessary to perform the contract between you and sogbet — specifically, to operate your player account, process your transactions, and deliver the gaming services you have signed up for.
• Legal Obligation: sogbet is legally required to collect and retain certain personal data to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws. This includes KYC verification data and transaction records.
• Legitimate Interests: sogbet processes certain technical and gaming activity data based on its legitimate interest in maintaining platform security, preventing fraud, and improving the sogbet service — provided that these interests are not overridden by your rights and freedoms as a data subject.
• Consent: Where sogbet processes your data for marketing communications or for purposes not covered by the above bases, we will obtain your explicit, informed consent before doing so. You have the right to withdraw this consent at any time.

sogbet does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors receive the financial data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: sogbet works with third-party KYC and identity verification service providers to verify your government-issued ID and confirm your age and identity. These providers process your verification data under strict data processing agreements with sogbet.
• Regulatory Authorities: sogbet may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities in response to lawful requests, court orders, or regulatory requirements.
• Fraud Prevention and Security Partners: sogbet may share limited technical data with fraud detection and cybersecurity service providers to protect the platform and its players from unauthorized access and fraudulent activity.
• Professional Advisors: sogbet's legal counsel, auditors, and compliance consultants may access personal data on a need-to-know basis, subject to professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of sogbet's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer.

sogbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and maintain the security of your session. A cookie is a small text file placed on your device by the sogbet website when you visit. Cookies do not contain your password or payment details.

The types of cookies sogbet uses include:

• Strictly Necessary Cookies: These are essential for the sogbet platform to function. They enable core features like account login, session management, and security. You cannot opt out of these cookies without disabling the platform entirely.
• Functional Cookies: These remember your preferences — such as your chosen language, display settings, and responsible gaming configurations — so you do not have to re-enter them every time you visit sogbet.
• Analytics Cookies: sogbet uses anonymized analytics data to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and does not identify individual players.
• Security Cookies: These help sogbet detect and prevent fraudulent activity, unauthorized login attempts, and bot traffic on the platform.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of the sogbet platform, including your ability to log in and access your account.

sogbet retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and Identity Data: Retained for the duration of your sogbet account and for a minimum of five (5) years after account closure, in compliance with PAGCOR licensing requirements and the Anti-Money Laundering Act.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations and PAGCOR compliance standards.
• KYC Verification Documents: Retained for the duration of your account and for five (5) years after account closure. Copies of government-issued IDs are stored with heightened security controls.
• Gaming Activity Logs: Retained for five (5) years to support dispute resolution, regulatory audits, and responsible gaming monitoring.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, to support ongoing dispute resolution and service improvement.
• Marketing Consent Records: Retained for as long as you remain a sogbet player, and for three (3) years after account closure, to demonstrate compliance with consent requirements.

When personal data is no longer required for any of the above purposes, sogbet will securely delete or anonymize it in accordance with our data disposal procedures.

sogbet takes the security of your personal data seriously. We implement a range of technical and organizational measures designed to protect your data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption: All data transmitted between your device and the sogbet platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest — including financial records and KYC documents — is encrypted using AES-256 encryption.
• Access Controls: Access to personal data within sogbet's systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication: sogbet supports two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorized login attempts.
• Penetration Testing and Security Audits: sogbet conducts regular security assessments and penetration tests to identify and remediate vulnerabilities in the platform.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, sogbet will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by sogbet. sogbet is committed to honoring these rights promptly and transparently:

• Right to Be Informed: You have the right to be informed about how sogbet collects and processes your personal data. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data sogbet holds about you, along with information about how it is being used. sogbet will respond to access requests within fifteen (15) business days.
• Right to Rectification: If any personal data sogbet holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your sogbet account dashboard.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to sogbet's legal retention obligations under PAGCOR and AML regulations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to sogbet's overriding legal obligations.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: If you believe sogbet has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact the sogbet Data Privacy Officer at the email address provided in Section 13 of this Privacy Policy. sogbet may need to verify your identity before processing your request.

The sogbet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations enforced by PAGCOR. sogbet does not knowingly collect personal data from individuals under the age of 21.

If sogbet discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data in question, and handle any funds in accordance with applicable PAGCOR regulations. If you are a parent or guardian and believe your child has registered a sogbet account, please contact our support team immediately so we can take appropriate action.

sogbet's age verification procedures — including government ID checks conducted during the KYC process — are specifically designed to prevent underage access to the platform. We take this obligation seriously and continuously review our verification processes to maintain their effectiveness.

Some of sogbet's service providers — including identity verification platforms, cloud infrastructure providers, and fraud detection services — may be located outside the Philippines. Where personal data is transferred to a country outside the Philippines, sogbet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012.

These safeguards may include:

• Data processing agreements that incorporate the standard contractual clauses approved by the National Privacy Commission.
• Transfers to countries or organizations that the NPC has recognized as providing an adequate level of data protection.
• Binding corporate rules where the recipient is part of a group of companies with approved internal data protection standards.

sogbet will not transfer your personal data to any jurisdiction or recipient that cannot provide adequate data protection guarantees. If you have questions about the specific safeguards in place for any cross-border transfer, you may contact the sogbet Data Privacy Officer.

sogbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, sogbet will notify registered players via email or through a prominent notice on the sogbet platform prior to the changes taking effect.

The effective date at the top of this Privacy Policy indicates when the current version was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how sogbet protects your personal data. Your continued use of the sogbet platform after any update constitutes your acceptance of the revised Privacy Policy.

The most current version of this Privacy Policy is always available at sogbet.app/privacy-policy. If you have any concerns about a change to this policy, please contact the sogbet Data Privacy Officer before continuing to use the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or sogbet's handling of your personal data, you may contact the sogbet Data Privacy Officer directly. We are committed to responding to all privacy-related inquiries within fifteen (15) business days.

You may also use this contact to exercise any of your data subject rights described in Section 9, including requests for access, rectification, erasure, or data portability. Please include your full name, registered email address, and a clear description of your request so we can process it efficiently.

Data Privacy Officer Email: [email protected]

General Support Email: [email protected]

If you are not satisfied with sogbet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.